FAQ – The Hinson Label

1

Return Policy

We hope you love every piece you order from The Hinson Label — but if something doesn’t work out, we’re here to help.

Returns are accepted for store credit only.
Items must be returned within 10 days of receiving your order.
After 10 days, returns will not be accepted.
A packing slip or order confirmation must be included in your return package.
We do not offer direct exchanges at this time.

2

Final Sale Items

The following are FINAL SALE and not eligible for return or store credit:

Items purchased at 20% off or more
All items in the Sale section
Flash sale purchases (e.g. Black Friday, Cyber Monday, End of Year Sale)

Accessories, leggings, bodysuits, graphic tees, sweatshirts, swimwear, and activewear

Due to hygiene standards, we cannot accept returns on these items. If returned, a $5 reshipment fee will be required to send the item(s) back to you.

$5 reshipment fee will be required to send the item(s) back to you.

3

Exchange Policy

We currently offer store credit only for eligible returns. If you'd like a different size or item, we recommend using your store credit to place a new order once your return is processed.

4

Shipping Information

What shipping options do you offer?

We offer standard shipping on all U.S. orders. Shipping methods may vary based on location and seasonal demand.

Estimated delivery time?

Orders typically ship within 1–3 business days and arrive within 3–7 business days from the ship date. You’ll receive a tracking number once your order is on its way.

5

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at thehinsonlabel@gmail.comwith your order number and a photo of the issue. We’ll do our best to make it right as quickly as possible.